Support – S.E.T. Electronics AG

Support / RMA

At s.e.t. electronics AG (s.e.t.) we are committed to resolving the concerns of our customers as rapidly as possible and to their complete satisfaction. We offer outstanding support from our highly qualified experts. Our support services relate to all products and services offered by s.e.t.

Support request
In order to guarantee the rapid and targeted processing of your complaint or repair order, please use the following RMA form and return it after completion to the following e-mail address: rma@set-electronics.com.

Please note that the size limitation of each e-mail is 5 MB. If necessary, please attach your files using several e-mails. In this case, please provide a brief cross-reference in the e-mails.

Processing of the support request
Once we have received your e-mail, you will immediately be sent a confirmation with an RMA number which should be used as the reference number in further communications. Please note that processing may be delayed if information is incomplete. The more detailed the information provided, particularly regarding the reasons for return, the more efficiently the request can be processed.

Please fill out our RMA form:

date (mandatory field)

RMA number (mandatory field)

s.e.t. contact person (mandatory field)

Customer information

customer number (mandatory field)

customer/company (mandatory field)

first name contact person (mandatory field)

last name contact person (mandatory field)

phone number contact person (mandatory field)

e-mail contact person (mandatory field)

s.e.t. item number

customer article number

article description

amount

Reason for return

reclamation

reclamation number / number of defect report

repair

other

Would you like to complain about another article?

Now enter the next article to be complained about.

s.e.t. item number

customer article number

amount

Reason for return

reclamation

reclamation number / number of defect report

repair

other

Would you like to complain about another article?

Now enter the next article to be complained about.

s.e.t. item number

customer article number

amount

Reason for return

reclamation

reclamation number / number of defect report

repair

other

Would you like to complain about another article?

Now enter the next article to be complained about.

s.e.t. item number

customer article number

amount

Reason for return

reclamation

reclamation number / number of defect report

repair

other

Would you like to complain about another article?

Now enter the next article to be complained about.

s.e.t. item number

customer article number

amount

Reason for return

reclamation

reclamation number / number of defect report

repair

other

Would you like to complain about another article?

Now enter the next article to be complained about.

s.e.t. item number

customer article number

amount

Reason for return

reclamation

reclamation number / number of defect report

repair

other

Would you like to complain about another article?

Now enter the next article to be complained about.

s.e.t. item number

customer article number

amount

Reason for return

reclamation

reclamation number / number of defect report

repair

other

Would you like to complain about another article?

Now enter the next article to be complained about.

s.e.t. item number

customer article number

amount

Reason for return

reclamation

reclamation number / number of defect report

repair

other

Would you like to complain about another article?

Geben Sie nun den nächsten zu reklamierenden Artikel ein.

s.e.t. Artikelnummer

Kundenartikelnummer

Menge

Grund der Rücklieferung

Reklamation

Reklamationsnummer / Mängelberichtnummer

Reparatur

Sonstige

Möchten Sie einen weiteren Artikel reklamieren?

Geben Sie nun den nächsten zu reklamierenden Artikel ein.

s.e.t. Artikelnummer

Kundenartikelnummer

Menge

Grund der Rücklieferung

Reklamation

Reklamationsnummer / Mängelberichtnummer

Reparatur

Sonstige

Möchten Sie einen weiteren Artikel reklamieren?

Geben Sie nun den nächsten zu reklamierenden Artikel ein.

s.e.t. Artikelnummer

Kundenartikelnummer

Menge

Grund der Rücklieferung

Reklamation

Reklamationsnummer / Mängelberichtnummer

Reparatur

Sonstige

Möchten Sie einen weiteren Artikel reklamieren?

Informationen betreffend der Rücksendung

Lieferscheinnummer

Bestellnummer

Contact

s.e.t. electronics AG

Waldnieler Straße 73
D-41068 Mönchengladbach

Phone: +49 (0) 2161 5761-500
Fax: +49 (0) 2161 5761-900
E-Mail: info@set-electronics.com
www.set-electronics.com